Technology is perhaps the best investment companies make in scaling your business. While there are many ways of scaling your business, technology is key because it operates more efficiently. Companies around the world are saving time and resources by investing in technology while offering more convenient interactions for customers. Here are 3 reasons why technology is key to scaling your business.
Excellent Customer Support
Technology gives all kinds of businesses the power to meet customer demand at any hour. With a shift towards automation, businesses have the advantage of using chatbots while customers navigate around the company websites. Chatbots have pre-built prompts that assist the consumer, making their process much easier. At the same time, companies are saving the costs of hiring customer support employees 24 hours a day. It’s a great tool because customers don’t feel ignored and the artificial intelligence bots are appealing with personalized messages.
Instead of waiting on hold to speak to a representative customer, interactions are sped up with technology. Companies are also investing in text message services which is faster than both phone calls and email replies. It’s convenient on both ends between the customer and the company overall.
Smooth Employee Collaboration
Collaboration among employees in the workforce has never been smoother from the use of technology. Companies of all sizes are transitioning to video conferencing software platforms such as Zoom. Platforms have the capabilities of hosting hundreds of people at once with dynamic features such as content sharing, screen sharing, and built-in whiteboards for brainstorming. Shifting towards video conferencing allows companies to cut down on traveling costs and offers flexible scheduling options for all employees.
Moving towards a “hybrid work environment” is helping employees thrive in productivity. According to the American Bar Association, “Millennials by nature are more collaborative, circular, and seeking external approval”. By investing in a technological change in a company, employees are thriving because of an environment that encourages collaboration.
Easily Identify Consumer Targets
Marketing campaigns have become sophisticated thanks to innovations in technology. Businesses around the world use social media paid ad campaigns to target specific consumer demographics such as age, location, interests, and occupation. Companies can then tailor their social media content to both the platform and the target audience. Social media marketing campaigns typically have a “call to action” which navigates traffic to a product or service on the company website.
Technology designed for analyzing data on company websites also gives marketers an infinite amount of tools to use. Powerful platforms such as Google Analytics lets companies draw conclusions on whether a marketing campaign was a success or not, Google Analytics also is free to use and reports real-time data for maximum accuracy. With a deep understanding of marketing technology companies save time, while boosting their operating efficiency.
The Changing Business World
Businesses as we know today, are rapidly changing to get a competitive advantage. The business world is shifting towards robust technology in all forms. In return, their investment in technology rewards their company with efficiency, resources saved, and a smoother transaction for customers. Companies are also gaining increased productivity from employees and have dynamic tools they can use to analyze data.